Privacy policy
TOWED HOME, LLC D/B/A TOWS COFFEE CO. PRIVACY POLICY
Last Updated: May 5, 2026
This Privacy Policy explains how Towed Home, LLC d/b/a Tows Coffee Co. (“Tows Coffee Co.,” “Tows,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit or use Towscoffeeco.com, purchase our products, create an account, subscribe to recurring shipments, sign up for marketing communications, interact with us on social media, contact customer support, or otherwise interact with us collectively, the “Services”. By using the Services, you acknowledge this Privacy Policy. If you do not agree with our practices, do not use the Services.
I. PERSONAL INFORMATION WE COLLECT.
a. “Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with a particular person or household. Personal information does not include information excluded from applicable privacy laws, such as deidentified or aggregated information.
b. We may collect the following categories of personal information:
i. Information you provide to us:
1. Identifiers, such as name, email address, phone number, billing address, shipping address, account username, and similar contact information.
2. Account information, such as login credentials, account preferences, saved addresses, order history, subscription settings, and customer-service interactions.
3. Commercial information, such as products purchased, considered, reviewed, returned, or subscribed to; cart activity; transaction history; promotion use; and product preferences.
4. Payment-related information, such as payment method, billing details, transaction details, and fraud-prevention information. Payment card information is generally processed by our payment processor. We do not intend to store full payment card numbers on our servers.
5. Communications, such as messages, emails, customer-support requests, reviews, survey responses, feedback, testimonials, and social media interactions.
6. Marketing preferences, such as email or SMS subscription status, product interests, and communication preferences.
7. User-generated content, such as product reviews, comments, images, or other content you submit.
ii. Information Collected Automatically. When you use the Services, we and our vendors may automatically collect:
1. Device and usage information, such as IP address, browser type, device type, operating system, referring/exit pages, pages viewed, links clicked, search terms, session activity, date/time stamps, and similar analytics information.
2. Online identifiers, such as cookie IDs, pixel IDs, advertising IDs, device identifiers, and similar tracking identifiers.
3. Approximate location information, such as location inferred from your IP address.
4. Email interaction data, such as whether you opened an email or clicked a link.
II. INFORMATION FROM THIRD-PARTIES. We may receive information from third parties, such as payment processors, fraud-prevention vendors, shipping and fulfillment providers, e-commerce platforms, subscription-management providers, analytics providers, advertising networks, social media platforms, marketing partners, data providers, and publicly available sources.
III. HOW WE USE PERSONAL INFORMATION. We may use personal information to:
a. operate, maintain, and improve the Services;
b. process, fulfill, ship, deliver, and manage orders;
c. manage accounts, subscriptions, returns, refunds, exchanges, and customer support;
d. process payments, verify transactions, and prevent fraud;
e. personalize your shopping experience, product recommendations, and content;
f. send transactional messages, such as order confirmations, shipping notices, subscription reminders, account notices, security alerts, and policy updates;
g. send marketing communications, promotions, product launches, and offers, subject to your choices and applicable law;
h. administer surveys, reviews, contests, giveaways, loyalty programs, referrals, and promotions;
i. analyze Site performance, customer behavior, advertising effectiveness, and business operations;
j. protect the rights, property, safety, and security of Tows Coffee Co., customers, vendors, and others;
k. detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;
l. comply with legal, tax, accounting, regulatory, and contractual obligations;
m. enforce our terms, policies, and agreements; and
n. carry out any other purpose disclosed to you at the time of collection.
IV. COOKIES, PIXELS, AND TRACKING TECHNOLOGIES.
a. We and our vendors may use cookies, pixels, web beacons, software development kits, local storage, and similar technologies to operate the Services, remember preferences, keep you logged in, maintain your cart, analyze traffic, measure advertising, personalize content, and deliver interest-based advertising.
b. You may be able to control cookies through your browser settings. If you block or delete cookies, some features of the Services may not work properly. Cookie and advertising choices are often browser- and device-specific.
c. We may use analytics and advertising tools such as Google Analytics, Meta Pixel, TikTok Pixel, Klaviyo, Shopify tools (Storeview, Rez Preorder, Subscriptions, Freshly) , Recharge or subscription provider, or similar tools.
V. HOW WE DISCLOSE PERSONAL INFORMATION. We may disclose personal information to the following categories of recipients:
a. Service providers and contractors, including e-commerce platforms, hosting providers, payment processors, fraud-prevention vendors, shipping and fulfillment providers, customer-support providers, subscription-management providers, analytics providers, email and SMS providers, marketing vendors, and IT/security providers.
b. Advertising and analytics partners, including third-party advertising networks, social media platforms, and analytics providers that help us measure campaigns and deliver relevant advertising.
c. Business partners, such as promotional partners, co-branded partners, or integration partners.
d. Professional advisors, such as attorneys, accountants, auditors, insurers, and consultants.
e. Government, law enforcement, and legal parties, when required by law or when we believe disclosure is appropriate to protect rights, safety, property, or legal interests.
f. Business transaction parties, in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, due diligence, or similar transaction.
g. Affiliates, current or future entities under common ownership or control.
h. Other parties with your direction or consent.
VI. SALE, SHARING, AND TARGETED ADVERTISING. We do not sell personal information for money. However, certain state privacy laws may define “sale,” “sharing,” or “targeted advertising” to include disclosing identifiers, commercial information, internet activity, or device information to advertising networks, analytics providers, and social media platforms for cross-context behavioral advertising or similar advertising purposes. To the extent our use of advertising cookies, pixels, or similar technologies is considered a “sale,” “sharing,” or “targeted advertising” under applicable law, you may opt out as described in the “Your Privacy Rights and Choices” section below.
VII. RETENTION. We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, process transactions, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate business purposes.
VIII. SECURITY. We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, system, transmission, or storage method is completely secure. We cannot guarantee absolute security.
IX. CHILDREN’S PRIVACY. The Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, contact us at [Support@towscoffeeco.com], and we will take appropriate steps to delete it.
X. YOUR PRIVACY RIGHTS AND CHOICES. Depending on where you live, you may have rights regarding your personal information, subject to applicable limitations and exceptions. These rights may include the right to:
a. know or confirm whether we process personal information about you;
b. access personal information we maintain about you;
c. receive a portable copy of personal information;
d. correct inaccurate personal information;
e. request deletion of personal information;
f. opt out of the sale or sharing of personal information;
g. opt out of targeted advertising;
h. limit certain uses or disclosures of sensitive personal information, if applicable;
i. withdraw consent where processing is based on consent; and
j. appeal our decision regarding a privacy request, where required by law.
To exercise rights, contact us at:
Towed Home, LLC d/b/a Tows Coffee Co.
Email: Support@towscoffeeco.com
Mail: Tows Coffee Co. PO Box 940, 4712 2nd St, Long Beach, CA 90803
We may need to verify your identity before processing a request. We may request information such as your name, email address, order number, shipping address, or other information reasonably necessary to verify your identity. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and verification of the consumer’s identity.
We will not discriminate against you for exercising privacy rights.
XI. MARKETING CHOICES. You may unsubscribe from marketing emails by using the unsubscribe link in our emails. You may opt out of SMS/text marketing by replying STOP or following message instructions. Even if you opt out of marketing, we may still send transactional or service-related messages, such as order confirmations, shipping notices, subscription reminders, account updates, and legal notices.
XII. DO NOT TRACK AND GLOBAL PRIVACY CONTROLS. Some browsers offer “Do Not Track” signals. Because there is no uniform industry standard for these signals, the Services may not respond to Do Not Track signals. Where required by applicable law, we will endeavor to recognize legally required opt-out preference signals, such as Global Privacy Control, for the browser or device that sends the signal.
XIII. NOTICE TO CALIFORNIA RESIDENTS. This section supplements the rest of this Privacy Policy and applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act collectively, “CCPA”, applies.
a. Categories collected. In the preceding 12 months, we may have collected the following categories of personal information: identifiers; customer records information; commercial information; internet or other electronic network activity; approximate geolocation; audio, electronic, or visual information if you contact us or submit content; inferences; and sensitive personal information to the limited extent necessary to process payment information, account login credentials, or similar information.
b. We collect personal information from you, your device, service providers, payment and fulfillment partners, advertising and analytics partners, social media platforms, and other third-party sources described in this Privacy Policy.
c. We collect and use personal information for the business and commercial purposes described in this Privacy Policy, including order fulfillment, customer support, marketing, analytics, security, fraud prevention, legal compliance, and business operations.
d. We may disclose the categories of personal information listed above to service providers, contractors, professional advisors, affiliates, transaction parties, government/legal parties, and other recipients described in this Privacy Policy.
e. We may “sell” or “share” identifiers, commercial information, internet or network activity, approximate geolocation, and inferences for targeted advertising or cross-context behavioral advertising, depending on the technologies used on the Services. We do not knowingly sell or share personal information of consumers under 16.
f. We do not use or disclose sensitive personal information for purposes that would require a right to limit under the CCPA unless we provide the required notice and choice.
g. California residents may have the right to know, access, delete, correct, opt out of sale/share, limit use of sensitive personal information where applicable, and not be discriminated against for exercising their rights. To submit a request, contact us using the information above.
h. California Civil Code Section 1798.83 may allow California residents to request information about our disclosure of certain personal information to third parties for their direct marketing purposes during the prior calendar year. To make such a request, contact us at [Support] with “California Shine the Light Request” in the subject line.
XIV. NOTICE TO RESIDENTS OF OTHER US STATES. Residents of certain states, including Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, and other states with consumer privacy laws, may have rights to access, correct, delete, obtain a copy of, or opt out of certain processing of personal information, subject to applicable law and effective dates. To exercise rights, contact us at [Support@towscoffeeco.com].
XV. FINANCIAL INCENTIVES AND LOYALTY PROGRAMS. We may offer discounts, rewards, referral programs, loyalty programs, subscription savings, or promotional benefits in exchange for personal information such as your name, email address, phone number, purchase history, or marketing preferences. The value of the personal information is reasonably related to the value of the benefits offered, expenses avoided, and business value generated by the relationship. You may withdraw from a program as described in the applicable program terms.
XVI. THIRD-PARTY WEBSITES. The Services may link to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of third-party websites or services. Review their privacy policies before providing personal information.
XVII. CHANGES TO THIS PRIVACY POLICY. We may update this Privacy Policy from time to time. The updated policy will be posted with a revised effective date. Your continued use of the Services after the updated policy is posted means you acknowledge the updated policy.
XVIII. CONTACT US.
Towed Home, LLC d/b/a Tows Coffee Co.
Mail: Tows Coffee Co. PO Box 940, 4712 2nd St, Long Beach, CA 90803
Email: Support@towscoffeeco.com